Corporate Social Responsibity
Welliv opens up the bright future with the customers
Ethics Regulations
Welliv aims at trustworthy and respectful enterprises in accordance with the ethics regulations.
Chapter 1. Responsiblities & Obligations for clients
The customer has right to insist on high standards of convenient services as a true manager of the company as the company and its employees intrigue to hear customers' comments to live up to expectations.
1. Customer Respect and Value creation(Customer Satisfaction)
ㅇ Kindly leading customers to a deliberate choice by listening to their comments through the proper channels
ㅇ Refrain employees from using customer amenities and provide a cozy and pleasant space through high-maintenance
- Customer Survey, Customer's Voice Box, Website and etc
ㅇ Constantly devise what customers demand with a creative and practical ideaㅇ Refrain employees from using customer amenities and provide a cozy and pleasant space through high-maintenance
2. Serving A Customer
ㅇ Serving customers with a smile of great sweetness and amiable voice from the viewpoint of customers.
ㅇ Grasp the point of customer's demand(Exchange, Refund, Inquiry,Request,Improvement) and Handle them swiftly to build up trust.
ㅇ Grasp the point of customer's demand(Exchange, Refund, Inquiry,Request,Improvement) and Handle them swiftly to build up trust.
3. Fulfillment of Promise with the Customers.
ㅇ Fulfill promise certainly with the customers(Appointment, Mending, Delivery,Complaints),however, in the event of such failure,elucidating the subject will be needed.
ㅇ Consider a verbal promise with the customers as Consumer Protection Law in order to establish trust.
ㅇ Consider a verbal promise with the customers as Consumer Protection Law in order to establish trust.
Chapter 2. Compliance with the law in the market activity and Respect order in the unfettered market
The company must comply with the law in all regions, which operates in business activities with the transparent management to lead the market.
4. Compliance with the Law
ㅇ Conduct an impartial business by understanding all relevant social customs and market economy.
ㅇ All employees must observe the international trade law and Corrupt Practices Act in accordance with the free market principles
ㅇ All employees must observe the international trade law and Corrupt Practices Act in accordance with the free market principles
5. Respect order in the unfettered market
ㅇ Do not take advantage of flaws of the competitors in accordance with the mutual respect orders.
ㅇ All employees have no rights to slander the opposing competitors nor disclose any confidential information to take advantage in accordance with the international trade law.
ㅇ All employees have no rights to slander the opposing competitors nor disclose any confidential information to take advantage in accordance with the international trade law.
Chapter 3. Coexistence with the cooperative firms
All the business with cooperative firms will be based on a fair opportunity and competiton to promote the mutual interest and coexistence from the long-term viewpoint of all relevant parties.
6. Win-Win Pursuit and Equality
ㅇ Stand on an equal footing with each other for an amicable agreementto develop a rational relationship and cooperation.
- Excludes relationships such as blood ties, closeness, school ties, religion, age
ㅇ Promotes the long-term development of cooperative firms and profits by the Standard Cost Investment7. Mutual Respect and Fair Traiding
ㅇ It is prohibited to shit responsibility to the cooperative firms for expenses incurred during trade with the use of authority.
ㅇ A disadvantageous action may be taken in the event of providing any bribes to the employees or executives of the cooperative firms.
ㅇ A disadvantageous action may be taken in the event of providing any bribes to the employees or executives of the cooperative firms.
- New Year, Thanksgiving day, End of the Year and etc
ㅇ The pledge of integrity may be required upon transactions between company and cooperative firmsChapter 4. Basic Ethics of Employees
All employees and executives must accomplish tasks with the management philosophy of honesty and sincerity for self-improvement and impartial performance.
8. Basic Ethics
ㅇ All employees and executives are required to comply with the basic ethics regulations both sincerely and honestly.
- Have a decent daily life through saving instead of visiting luxury leisure establishments
- Do not notify employees of the cooperative fims of family event nor ask for expenditure.
- Do not disclose any information about ingredients, cooker used by restaurants and hotels.
- Do not appropriate funds construction, equipement and etc for personal purposes/
- Entry screening for the dormitory, apartments and business facilities must be handled in accordance with the company policies.
- Do not use company properties forpersonal purposes
- Sexual harassment, profanities again the disabled and violence in the workplace aer stricyly prohibited.
- Do not give a privilage through requesting a special consideration for a job position to acaquaintances.
ㅇ Employees of Welliv comply with the public order, social ethics and ethics regulations of the parent company(DSME)- Do not notify employees of the cooperative fims of family event nor ask for expenditure.
- Do not disclose any information about ingredients, cooker used by restaurants and hotels.
- Do not appropriate funds construction, equipement and etc for personal purposes/
- Entry screening for the dormitory, apartments and business facilities must be handled in accordance with the company policies.
- Do not use company properties forpersonal purposes
- Sexual harassment, profanities again the disabled and violence in the workplace aer stricyly prohibited.
- Do not give a privilage through requesting a special consideration for a job position to acaquaintances.
9. Mutual Respect(Faith)
ㅇ Employees of Welliv fulfills performances with proprieties to ensure compliance with mutual respect.
ㅇ Respect every single one by purging of racism and any other discrimination
ㅇ Respect every single one by purging of racism and any other discrimination
10. Enthusiasm
ㅇ All employees are required to carry out performances under the management philosophy and vision of the company.
ㅇ All employees are encouraged to take the initiative to share company vision by participating in company campaigns.
ㅇ Increase the productivity by coordination of business and communication
ㅇ All employees are encouraged to take the initiative to share company vision by participating in company campaigns.
ㅇ Increase the productivity by coordination of business and communication
11. Creative Idea(Creation)
ㅇ Contribute to company growth by providing pragmatic approach to brand awareness
ㅇ Take a creative action based on a through planning and passionate practice
ㅇ Take a creative action based on a through planning and passionate practice
12. Self-Improvement
ㅇ Endeavor to be an outstanding individual in the company with self-improvement
ㅇ Constant research on competency and trendy techniques that come up to customers' expectations
ㅇ Constant research on competency and trendy techniques that come up to customers' expectations
13. Healthy Lifestyle
ㅇ All employees must not take any malpractices such as bribery, privilige and etc for the sake of the company.
ㅇ All employees are not authorized to organize a social gathering based on blood ties, acquaintance, academic background, religion and age that may cause disharmony between employees and executives,
ㅇ All employees are not authorized to organize a social gathering based on blood ties, acquaintance, academic background, religion and age that may cause disharmony between employees and executives,
14. Prevention of Sexual Harassment
ㅇ Prevent sexual harassement that can cause sales loss, degrading corporate identity and demotivation
- No filthy jokes are allowed during company outing
- No obscene materials are allowed or anything relevant such as physical contact and eroticism
- No obscene materials are allowed or anything relevant such as physical contact and eroticism
15. Customer Safety
ㅇ All customers are to be protected from any risk elements formed by cooking utensils and ingredients under the stringent hygiene measures.
ㅇ To ensure customer safety during transport, it is mandatory to fasten seatbelts and comply with the speed restrictions.
ㅇ In the event of risk elements found in all of the places involved with the customers, an instant report to the supervisor or the person in charge may be required.
ㅇ To ensure customer safety during transport, it is mandatory to fasten seatbelts and comply with the speed restrictions.
ㅇ In the event of risk elements found in all of the places involved with the customers, an instant report to the supervisor or the person in charge may be required.
16. Practice on Safety
ㅇ The instant response to emergencies such as fire and disasters may be required to eliminate any risk elements in advance
ㅇ Make safety a way of life by adjusting workload impartially and providing better treatment for moral support
- Smoking is only allowed in the designated area; prohibited when accompanied by inflammables and in the construction area
ㅇAll customer representatives are required to conduct medical examination to promote national health care.ㅇ Make safety a way of life by adjusting workload impartially and providing better treatment for moral support
17. Information Safety(Confidential Information )
ㅇ Employees must not disclose techincal knowhow, confidential business information, strategies, and all major company information.
ㅇ Employees must not revise personal information with authority granted as well as disclose password and account for the computer system
ㅇ Employees must not revise personal information with authority granted as well as disclose password and account for the computer system
Chapter 5. The Role of company
The company respects all employees as human beings, impartially treat based on performances and capabilities, and leads to creativity development
18. Respect Employees
ㅇ The company objectively evaluates all the performances and capabilites of employees with respect to creative ideas and opinions.
19. Pursuit of Fun Management
ㅇ The company must provide a pleasant work environment to promote satisfaction of employees
ㅇ The company provides decent workload to employees and executievs in consideration of health and daily life.
ㅇ The company must promote creative ideas and employee participation.
ㅇ The company provides decent workload to employees and executievs in consideration of health and daily life.
ㅇ The company must promote creative ideas and employee participation.
- Self-Regulatory Revision, Innovative Activities and Employee suggestions
20. Cultivating Human Resources
ㅇ Provide opportunities to develop professional competency and career for the efficient company growth.
21. Fair Treatment
ㅇ Stimulate employees to improve performances by rational assessments and reduce occurrence of inevitable mistakes
ㅇ Improve working desire by the philosophy of 'the right man in the right place' and rotating staff through
- Prohibited to discrimiante by gender, religion, academic background, workload and field
ㅇ Improve working desire by the philosophy of 'the right man in the right place' and rotating staff through
- Prohibited to discrimiante by gender, religion, academic background, workload and field
22. Work Invironment
ㅇ The company provides pleasant work environments and amenities to improve employees' quality of lives
23. Mutual Faith and Harmony between employers and workers
ㅇ Promote an advanced corporate culture to prevent from conflicts between employees and company,
- Labor Management Conference
Chapter 6. Social Responsibility
The company contributes to the society through rational business development and expansion of the market to promote company growth.
24. Rational Business Development
ㅇ Contribute to national development through creative ideas and profit-generating ability to avoid incongruity of public sentiments
25. Social Development
ㅇ Contribute to national development through substantial creation of jobs and payment of taxes
- Prohibited to discriminate by gender, religion, academic background, age, nationality and color.
ㅇ Settle down all the civil complaints from the residents 26. Prohibition of interfering political issues
ㅇ In order to promote a cozy relations between politics and business, it is prohibited to make any illegal contribution.
ㅇ The company must not interude into personal policial rights while disapproves any relevant activities
ㅇ The company must not interude into personal policial rights while disapproves any relevant activities
27. Social Contribution Activity
ㅇ All employees must promote a pleasant society by the means of social contribution and participation in the relevant events.
28. Protecting Environments
ㅇ Lead the nature conservation by use of eco-friendly ingredients in all business activities.
- Recycling waste and seperating garbage
Chapter 7. Obligation to comply with the Ethics Regulations
All employees are required to comply with the ethics regulations and take the lead in ethical management
29. In case of violations, thorough inspection may be needed to prevent recurrence as well as drastic measures to protect identity of a reporter.
30. An instant report to the supervisor is required in the event of a breach or any relevant occurrences
Addendum
1. Time of Implementation
ㅇ This regulation will be effective on March 1, 2008
2. Reward & Disciplinary Action
ㅇ Any employees or executives who render great exploits to ethical management may be rewarded while a Disciplinary Action will be taken against those with breach of the Ethics Regulations
- Employment rules: subject to rewards and punishments, rewards and discipline
3. Relevance to other company policies
ㅇ The Ethics Regulations has precedence over other company policies to fulfill ethical management.
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- WELLIV CorpCEO. Mr. Ki Hyung ChoiBusiness License. 612-81-22539
- 5F, Harmony Center, Okporo 122, Geoje-Si, Kyung Nam, Republic of KoreaOffice Tel. +82-55-680-2000FAX. +82-55-680-2990 Privacy Policy
- copyright (c) WELLIV co.,Ltd. ALL RIGHT RESERVED.
